Kore+| Terms of Use

Terms of Use

By engaging on this website and its 3rd party extensions and/or utilising any service provided wholly, or in part by Kore+ a trading company of Yogalates Therapy Ltd, company registration 15691389, acting as "The Studio" in these terms, you agree to the Terms and Conditions set out below in terms of Use, Waiver and Privacy Policies, in addition to applicable laws and regulations such as GDPR and accept responsibility for compliance.

Waiver

By accepting this waiver, you understand that the instructor is not a qualified health/medical professional or nutritionist and can't answer any medical or nutrition questions. You understand that Kore+ Reformer Studio is not a registered health organisation a with a basic emergency first aid certificate. If you suffer from any physical limitations and/or injuries, you agree to seek medical advice and sign off from a registered health professional prior to booking a class. Prior to visiting the studio, you agree to fill out a PARQ questionnaire before attending your first class which you can find in your welcome email. If you answer yes to any of the prerequisite questions you agree to inform the instructor of your condition(s), prior to the class commencing. You understand that we do not offer teens/children classes at this time. You agree to keep your member profile and instructor updated with any new physical conditions, pregnancies and/or injuries that may arise. Please note, reformer classes are not substitutes for psychological or medical care and should not be considered as such. It is important that you read the class descriptions carefully and book at your own discretion according to the length of practice and experience you have with reformer pilates/flow.

You are responsible for your well-being and should you suffer from any pain, discomfort, dizziness, difficulty in breathing, or headaches, you should stop your practice and inform the teacher immediately. You understand that the instructor may use physical touch to correct postures and may at times move around the class to observe. If you would rather the teacher not touch you, then please make this known prior to attending the class. From time to time we may take individual or class photos and will ask permission wherever possible. Should you not wish for your photo to be taken, please let the instructor know. It is advised that you arrive at classes on an empty stomach (at least 2 hours after eating). Avoiding practice on the first 2 days of menstrual period is recommended. If you have any questions, please ask them at the end of the class. Yoga and Pilates are not a competitive sport, please do not compare yourself with others. Please avoid talking during class or correcting another person. If you feel that you can't or don't want to do a certain posture or exercise, please relax and avoid doing something else. Please do not strain or force yourself into a posture or exercise, as you can injure yourself. Please note, as a beginner, your joints may be tight, your ligaments may be stiff, and your muscles may be weak.

Terms

It is important that the integrity of our values and mission is maintained and respected at all time. By accepting these terms and conditions you agree to the following:

Behaviour:

You will endeavour to be respectful towards your fellow participants and the teacher. Backchatting the teacher who is there to provide you a safe workout will not be tolerated. This also includes bullying, backstabbing, passive aggressive behaviour, racism, sexism, discrimination, emotional manipulation, disrespectful communication, disruptive and divisive behaviour will be monitored. It is within the rights of management to remove anyone from the studio with immediate effect who shows signs of any of the above and undermines our policy and teacher(s). Additionally, late payments, no shows, and excessive cancellations and lateness are also monitored. Please turn off all mobile phones upon arrival and leave your belongings in the spaces provided during class.

Classes will be cancelled if there are low numbers.

Upon signing up you will be sent a welcome email which contains a hyperlink for a general health questionnaire. This must be filled out prior to attending class. Please be advised that we do not offer teens or classes for children/babies at this time.

Packs/Memberships/Bookings:

Bookings can be a one-off purchase or a block of 5 for a monthly pass. We offer an intro offer £25 for 3 classes which must be used within one- month and is only valid once. Memberships include diamond membership 8 classes, and ice which is 12 classes.

Gift Card:

Gift cards can be purchased and the recipient can activate them by using a valid code. Gift cards are subject to a 6-month expiry date and are for £25 intro offer, £90 monthly pass, £120 diamond, or £160 for Ice which is now unlimited.

Regular Classes:

Classes are subject to availability. Classes may be booked in advance via Momence App, or website with full payment required at the point of booking. We do not accept ‘drop-ins’. The studio will be open for access for a minimum of 10 minutes prior to each class commencing. As such, please allow enough time to arrive on time as classes will begin promptly and the door will be locked, and late arrivals may be turned away. This is due to the studio's location on a public footpath and doors being locked for the duration of each class. Should you be running late, it may be necessary to reschedule or inform the teacher at your earliest so that the teacher can be notified, and accommodations made wherever possible. Kore+ is unable to take responsibility for any items brought onto studio premises. Left items will be stored for a maximum of one month before being disposed of appropriately.

Memberships:

All Kore+ memberships and packages are non-refundable once purchased, except in exceptional circumstances at the discretion of management. Memberships are useable by the named holder only. You can pause your membership at any time - once per year. Please email info@koreplusstudio.co.uk to pause or cancel. Email response will differ during weekdays and may take up to 2 days for a response.

Pre-Paid Class Packages are subject to expiration dates indicated at purchase. All monthly memberships auto-renew monthly with payment taken each month from the start of the membership. The system works on a pro-rata basis, in which credits and upfront fees will be worked out on a pro-rata basis. The 30-Day monthly pass membership commences on the date of the first class booked and runs for 30 consecutive days thereafter.

Membership Upgrades/Downgrades/Cancellations

You can cancel, upgrade or downgrade your membership at anytime, however, the same procedure applies, you can request this 3 business days prior to a pay period and it will be effect/cancelled from the next calendar month. Please email info@koreplusstudio.co.uk.

Cancellation Policy:

Appointments are subject to a 24-hour notice period, If you do not show up for your appointment you will lose the credit.

Booked classes may be cancelled until 12 hours prior to the class commencing via the website or Momence App at no cost. It is the participants responsibility to cancel their booking in advance. Credit for the same class type will be refunded to your account in the case of timely cancellation (12 hours outside of class commencing). Late cancellations (within 12 hours of the start of class), or no show-up, the booking will not be refunded, or credited back to your account.

Waiting List:

Full classes offer a waiting list. There are 9 spaces available for any given class. If you are on the waiting list and a space becomes available, everyone will be notified, and it is a case on a first come first serve basis. You will only be charged when you have booked your spot. Please remove yourself from the waiting list should you no longer wish to attend.

Discounts:

We may periodically offer discounts for a limited period. This may include discounts on recurring memberships, or class pass fees via a promo code.

Courses and Events:

We may hold in-person and online courses and events periodically and duration will vary. We adhere to always promoting a safe space and individual well-being and will not tolerate inappropriate behaviour. If for some reason someone exhibits dissatisfactory behaviour, they will be removed from the class immediately, and in serious cases, removed from our services for a lifetime or be referred to the local authorities.

Data Management:

We use Momence App to send out emails, SMS or newsletters periodically. You can unsubscribe from this list at any time via your profile. We use push notifications on the Momence App to inform customers regarding the waiting list. When you opt-in to marketing messages via the Momence App, you are given permission to receive marketing emails. If you subscribe via our form on the website, you agree to receive marketing messages. We will not share your information with any other third party. You can request subject data request information on the data we hold anytime by emailing info@koreplusstudio.co.uk. Any hard copies of personal information will be stored and locked away as per GDPR guidelines.

Payments and Credit Cards:

We use Stripe for credit card payments and GoCardless for Direct Debit set-up.

Complaints and Queries:

If any customer should have a complaint, please email info@koreplusstudio.co.uk. Please note, admin will respond to any emails during weekdays and not on weekends.